Ananas Real Estate L.L.C. respects your privacy and is committed to protecting the personal data you provide when you use our website, engage with our services, or interact with us. This Policy explains how we collect, use, store, share, and protect your personal data, as well as your rights in relation to that data.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal data such as collection, storage, use, or disclosure.

Controller: The entity determining the purposes and means of processing personal data – in this case, Ananas Real Estate L.L.C.

You / Your: Users, clients, or leads whose personal data is processed by us.

2. Scope

This Policy applies to all personal data processed by us in connection with:

• Visits to our website and use of our online services
• Enquiries regarding real estate services
• Clients, prospects, business partners, and service providers
• Communications with us (phone, email, in-person, social media)

It does not apply to data processed independently by third-party websites linked from our site.

3. What Personal Data We Collect

We may collect:

• Contact details (name, email, phone, address, company)
• Identification details (passport, Emirates ID if required by law)
• Transactional data (service requests, communications, documents)
• Technical and usage data (IP address, browser, device, cookies)
• Communication data (messages, inquiries, feedback, complaints)

4. How and Why We Use Your Personal Data

We use personal data to:

• Respond to and manage your enquiries and service requests
• Perform contracts and deliver our real estate services
• Comply with legal and regulatory obligations
• Maintain and manage our relationship with you
• Send service-related communications and confirmations
• Personalize and improve our website and services
• Send marketing communications with your consent
• Protect our rights and prevent fraud

5. Sharing and Disclosure of Your Personal Data

We may share your data with:

• Service providers and contractors delivering services under confidentiality
• Business partners, brokers, and developers as required
• Government or regulatory authorities when legally obligated
• Entities involved in mergers, transfers, or acquisitions under proper safeguards

We never sell your personal data.

6. Cookies and Tracking

We use cookies and similar technologies for site functionality, analytics, and personalization. You can manage or disable cookies in your browser settings.

7. International Transfers

Your data may be transferred outside the UAE when required (for example, to cloud services). We ensure appropriate safeguards are applied to protect your data.

8. Data Retention

We retain your data only as long as necessary for the stated purposes or as required by law. Afterward, data is securely deleted or anonymized.

9. Security

We apply administrative, technical, and organizational measures to protect your data from unauthorized access, alteration, or loss. However, no internet transmission is entirely secure.

10. Your Rights

You may have rights to:

• Access and obtain a copy of your data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent without affecting prior lawful processing
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at contact@ananasre.com.

11. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect their data. Contact us if you believe we have collected such information.

12. Changes to This Policy

We may update this Policy to reflect changes in law or our practices. Updates will be posted on our website.

13. Contact Us

Ananas Real Estate L.L.C.
Dubai – UAE
Email: contact@ananasre.com
Phone: +971 58 549 4237